Kat Starr Music Terms & Conditions

Terms & Conditions for KSM Lessons

Please read our terms and conditions to get the most out of your lessons at Kat Starr Music (KSM). We want your lesson experience to be fun, inspiring, and stress-free! These policies are here to keep everyone on the same page and to help students get the most out of their time in the studio. Please take a few minutes to read through them so you’ll know what to expect and how we can all work together to make lessons a success.

LESSONS

  • KSM Teacher lessons are 45 minutes in length, 46 lessons per year - $148/month.

  • Expert Lessons with Kat Starr are 60 minutes in length, 36 lessons per year - $197/month.

  • Scheduled lessons and closures are accounted for in your monthly subscription.

  • It is the responsibility of the parents and students to know the studio schedule via Opus1, printed calendars, and/or the KSM website.

SUBSCRIPTION

  • Subscriptions are auto-billed on the 1st of each month, you may request a different date.

  • Invoices go out via your email on file on and are due upon receipt.

  • A $10 late fee will be automatically billed if an account is 10 days past due.

  • We don’t lock you into a contract of any kind.

  • KSM does not offer refunds, it is the responsibility of the student or parents to cancel their subscription in Opus1 or reach out to Kat Starr Music via email and phone. Please verify we have received your message and have taken care of your needs before the 1st of each month to ensure proper cancellation.

MAKEUPS 

  • Makeups work on a “credit” system. 1 credit = 1 makeup lesson.

  • All makeup credits expire after 90 days.

Student Cancellations:

  • Students may have up to 2 Student cancellation credits in a 90 day period 

  • Cancel 24 hours or more ahead of a lesson for an automatic credit, if one is available. 

  • Late Cancellations (less than 24 hours) do not result in a credit. (This is because we compensate our teachers whether or not the student comes within this time frame.)

  • If you can’t make your scheduled lesson, Send a Friend or family member in your place! Please alert your teacher ahead of time.

  • If a student cancels a lesson, then wishes to reinstate it, it counts as a makeup credit because of the admin work that goes into keeping a working teaching calendar. Please be sure you want to cancel before alerting your teacher.

  • Once a makeup is scheduled, it may not be moved again.

Teacher Cancellations:

  • Credits are always issued in the event of KSM Teacher cancellations.

  • Sometimes, KSM teachers fill in for another to avoid rescheduling due to teacher cancellation. Feel free to request this!

GENERAL

  • Parents - please accompany young children into the studio. There are shared areas with other businesses, expensive and heavy instruments and equipment, so we want your little one to be safe at all times!

  • Parents must return to the studio to pick up children 5 minutes before their lesson ends.

  • Do not bring sick individuals to the studio. Attend your lesson virtually instead!

INCLEMENT WEATHER

  • KSM does not necessarily close when public schools do. 

  • If KSM closes, you will be emailed and/or texted as soon as possible.

  • You are welcome to attend your lesson virtually.

  • You must contact KSM by phone at 931.706.9496, email at kat.starr.music@gmail.com, or through Opus1 BEFORE your lesson to receive a weather credit. (This will not affect your 2 credits/90 days balance)

RECITALS
Participation in recitals is greatly encouraged! The Annual KSM Fall Recital takes place at the Cookeville Performing Arts Center and offers an opportunity to showcase skills students have attained.  Recital fees of $35 per student to help defray the cost of the venue, bulletins, teacher support, refreshments, the sound technician, etc. Our Spring VIRTUAL Recital takes place each April. Teachers help students pre-record performances - helping hone the perfect take. Recital fee of $15 per student. 

PHOTO, VIDEO, & AUDIO RELEASE
By enrolling in Kat Starr Music (KSM), I give permission for myself/my child to be photographed and/or video recorded while participating in lessons, recitals, or other studio activities at KSM. I understand that these images may be used by KSM for educational purposes, marketing, social media, website content, and other promotional materials, without compensation. I also understand that if I prefer not to have myself/my child included in photos or videos, I must notify KSM in writing at least a week ahead of performances, and the studio will make reasonable efforts to honor my request.